There’s a bull and a bear case for an employment point of view relative to AI. Will it be a destroyer of jobs, a bear case, ...

Excellence in client experience isn’t just a strategy; it’s a culture that should permeate every level of your organization.

Members can expect broader access to innovative solutions and best practices in customer experience (CX), leveraging the ...

Adobe’s Nancy Newell says agencies need to catch up with the private sector to deliver a level of customer service that the ...

Verizon wants to offer more transparency, save time, and simplify tasks for employees and customers with the new set of AI ...

"Our commitment to delivering an exceptional customer experience is deeply ingrained in our company culture, and we are constantly seeking innovative ways to enhance the journey for our valued patrons ...

ETCIO, in association with NICE, hosted a virtual interview on the topic “Empowering Contact Centers in the Age of AI to ...

3. Technology must improve the customer experience. 4. The customer is in control of the support experience. 5. Customer ...

Adam Marburger, is here to discuss the transaction process approach on the latest episode of Inside Automotive.

NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its customers. In recent ...

nShift has launched Delivery & Experience Management (DMXM), a new category of software designed to meet these challenges. DMXM turns shipping and deliveries into customer experiences which surprise ...

Chang She, previously the VP of engineering at Tubi and a Cloudera veteran, has years of experience building data tooling and ...