The outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
Residents in parts of South Dakota, Nebraska, Texas and Nevada were unable to call the emergency number, officials said. Service was later restored in Las Vegas, Nebraska and South Dakota.
Emergency service systems tied to 911 went offline across several states on Wednesday night including parts of Nevada, Nebraska, Texas, and the entire state of South Dakota. And the cause has finally been revealed—at least partially.
Service has been mostly restored after law enforcement agencies in at least four states reported 911 service interruptions Wednesday evening, though the cause of the outages remains unclear.
A 911 outage affecting hundreds of calls for emergency services throughout South Dakota on Wednesday night was caused by a company installing a light pole in Kansas City, Missouri, according to South Dakota’s 911 telecommunications provider Lumen,
Dialing 911 was not working for people in some parts of the country Wednesday night, with four states reporting emergency line outages. This included Nebraska, Nevada, South Dakota and Texas. Officials across those states announced the outages late at night.
Several states experienced 911 call outages Wednesday evening, which emergency call system service provider Lumen said were caused by a light pole installation done by a third party. A Lumen spokesperson said Thursday in a statement to ABC News,