ASAPP , the generative AI company for contact centers, today unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions. GenerativeAgent can ...

Wealthbox, the highest-rated CRM software for financial advisors, today announces a new firmwide CRM agreement with NHTrust. With $1.4B in AUM, NHTrust advises individuals, trusts, and nonprofits, and ...

You’re smart enough to know that the answer depends on more than being able to cut costs. And besides, it’s too soon to say.

DMi Partners , the award-winning full-service performance marketing agency specializing in affiliate, email, paid search, and SEO, today announces the launch of its cutting-edge Digital Asset Creation ...

Major Update Rebuilds Platform Around GenAI, Reduces Risk With Slate of Safety Features SANDNES, Norway, April 16, 2024 /PRNewswire/ -- boost.ai , a leading conversational AI (CAI) solution provider, ...

Eric Raza, President & COO at SmartOne.ai Together, we will redefine the promises of AI, starting with ensuring the integrity, safety, efficiency, and privacy of the data pipeline that powers the most ...

OpenDialog logo By seamlessly integrating our advanced platform with UiPath, we are empowering businesses to execute work more efficiently and deliver exceptional customer experiences across multiple ...

After a rough start, more within the tech industry are looking at Google's technical capabilities, resources and silicon and ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry.

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

The role of the marketer goes beyond driving awareness and generating demand; once they hand over a prospect to the sales team the job isn’t over. It's commonly believed that a marketer's job is ...

Contact center management is considered to be one of the most important areas in any company that provides products and services to their customers. Customer center management handles customer ...