With the 2024 election cycle now in full swing, the economy is a major factor on voter’s minds as they consider their candidates. Inflation, interest rates, and higher prices for everything from eggs ...

A new approach to change management is desperately needed to foster CRM adoption and empowerment for sales reps.

Acxiom, a customer intelligence company, has partnered with ActionIQ, a customer data platforms provider, to help marketers aggregate, analyze, and activate customer data. ActionIQ partnered with ...

PriceSpider, a commerce solutions provider, is partnering with It'sRapid, a provider of creative automation for e-commerce content and retail media, to help companies with content creation for ...

Merkle, dentsu's customer experience management (CXM) company, and Celebrus, a data plsatforms provider, have partnered to create CXM Signals to enable businesses to harvest first-party data. CXM ...

Drive Results with AI-Powered CXToday's contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many ...

Artificial intelligence is not new—ELIZA was an algorithmic chatbot that was coded by a psychiatrist back in 1964. But it’s taken decades, not only for consumers but for brands, to understand the far ...

At Qualtrics X4 event, dozens of AI-based innovations come to Qualtrics solutions for insights from front-line workers and customers.

J im Vaughn, global head of pricing advisory services at Zilliant, has updated his book, Stop Racing in a Blindfold!: Big Data + Pricing Science Drive Bigger Profits, to address t ...

But today, the tie-in to CRM systems is significant, particularly as payment processing becomes more of an integral part of the e-commerce and sales functions. It’s no surprise, then, that technology ...

F irst Financial Bank, the fifth-oldest national bank in the United States, has experienced a 10 percent increase in new accounts since introducing its AI-powered digital assistan ...

Heylo’s main platform offering is free; the company now makes money by taking a percentage of the fees it collects for its member organizations. The payments portion of its business has grown in the ...