Attendees of Enterprise Connect 2024 were “Absolutely Inundated” (AI) with announcements, discussions and demonstrations ab ...

Jonathan Rosenberg (JR): This technology is so new, so bleeding edge and it’s evolving at such a breathtaking pace that our philosophy [at Five9] is – has always been – that we need to use whatever ...

Collaboration hardware holds the potential to transform offices into hubs delivering superior employee experience.

GenerativeAgent works for both voice and chat channels. Note that in the voice use case, GenerativeAgent is using ...

Google’s updates reflect its strategic vision to adapt to the changing dynamics of workplace technology, emphasizing ...

Google improves Workspace, debuts Vertex AI Agent Builder and highlights several deployments, while Cresta launches new AI ...

On Monday, NEC communicated with its customers and partners that it intends to exit the premises-based private branch exchange (PBX) business in all markets outside of Japan. This is a striking ...

This post is written on behalf of BCStrategies, an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing business communications arena.A supplier of ...

Gen AI news continued apace with releases from ASAPP, Zendesk, Kore.ai, boost.ai, Pega, Stravito and Zoom.

According to Jackie Rocca, VP of Product, AI with Slack, the average Slack user spends more than 90 minutes per day actively using Slack. “For many companies, their most valuable resource is their ...