Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been ...

Frontier Airlines announced in November it was axing phone-based customer service. You can get through to Amazon if you absolutely have to, but you’ve got to go through multiple steps to find a ...

For people with flexible schedules, this is a terrific opportunity to have a truly epic summer and then some, soaking up rays ...

The airline said a limited amount of passes will be available for an introductory price of $399 per person. The pass lets you book an unlimited number of flights for as long as it ...

Frontier Airlines is adding new nonstop flights between Cleveland Hopkins and San Juan, Puerto Rico, starting in May. The new ...

Frontier Airlines announced its new “ all-you-can-fly GoWild! Summer Pass ” at an introductory price of $399. According to Frontier, the flight pass will offer unlimited flights between its U.S. and ...

Four years after it first announced it would start service out of Green Bay Austin Straubel International Airport, Frontier Airlines has extended its round-trip flights between Green Bay and ...

Southwest Airlines has some major problems and passengers ... Basic economy or the basic fares offered by Spirit and Frontier allow or force customers to pay for everything they need on their ...

That said, competition can drive down prices for the other airlines. “When Spirit or Frontier is in the ... complained about lost luggage, poor customer service, and canceled flights.

For the first time in recent history, a key American Airlines customer satisfaction metric ... and inconsistent service delivery. But speaking Thursday on the airline’s fourth quarter earnings ...