Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been ...

Getty Images) In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move.

Frontier Airlines announced in November it was axing phone-based customer service. You can get through to Amazon if you absolutely have to, but you’ve got to go through multiple steps to find a ...

as opposed to a service available in a few select markets, to any customer on its network. “We set a standard with network-wide 2 Gig internet last year, and now we’ve done it again,” said John ...

The key to taking advantage of low-cost carriers like Frontier Airlines is to understand that their business model is to unbundle the cost of baggage and other optional services from their ticket ...

For the first time in recent history, a key American Airlines customer satisfaction metric ... and inconsistent service delivery. But speaking Thursday on the airline’s fourth quarter earnings ...

Frontier Airlines has announced a new addition to ... including supply chain management, finance, and customer service. In 2001, she was named vice president of customer support and, by 2010 ...