Frontier Airlines did away with its customer service call line a few months ago in favor of a messaging-based system available on multiple platforms. The airline says customer response has been ...

Getty Images) In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move.

Frontier Airlines announced in November it was axing phone-based customer service. You can get through to Amazon if you absolutely have to, but you’ve got to go through multiple steps to find a ...

Frontier Airlines has announced its newest incentive to get travelers back in the air post-pandemic: An unlimited summer ...

BWI said it will add new daily nonstop service between BWI and San Juan, Puerto Rico beginning on May 4, 2023.

The key to taking advantage of low-cost carriers like Frontier Airlines is to understand that their business model is to unbundle the cost of baggage and other optional services from their ticket ...

as opposed to a service available in a few select markets, to any customer on its network. “We set a standard with network-wide 2 Gig internet last year, and now we’ve done it again,” said John ...

Frontier Airlines will launch a new seasonal nonstop service from Cleveland Hopkins International Airport to Luis Muñoz Marin ...

Four years after it first announced it would start service out of Green Bay Austin Straubel International Airport, Frontier Airlines has extended its round-trip flights between Green Bay and ...

Frontier Airlines is adding new nonstop flights between Cleveland Hopkins and San Juan, Puerto Rico, starting in May. The new route starts Thursday, May 4, and will run four times per week – Sundays, ...

Frontier Airlines has announced a new addition to ... including supply chain management, finance, and customer service. In 2001, she was named vice president of customer support and, by 2010 ...

Frontier Airlines passengers say the carrier's new messaging-only customer service system is frustrating but the airline says ...